Benefits of using SaaS CRM
Retaining customers in this fiercely competitive market is no easy feat, especially for small-to-medium-sized companies. Hence, businesses across industries are always on the lookout for ways to optimize their business workflows to enhance customer interaction and experience and successfully meet customer expectations. Many businesses have developed technologies and platforms to streamline processes and scale operations […]
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Personalization And Customization Of Services With Customer Relationship Management And Big Data
Big Data is transforming our businesses in terms of Customer relationship Management and Data-enabled Technologies. Big Data, which is the core of ERP (Enterprise Resource Planning), is now being used to analyze Customer Relationship Management, and Data-enabled Technologies is enabling businesses to embrace Big Data analytics and Customer Relationship Management at its fullest. The advent […]
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What is SaaS Customer Relationship Management?
The latest annual Global SaaS Customer Relationship Management Annual report published by IDC includes the latest available information about SaaS and Cloud computing. The report is the most comprehensive and in-depth analysis of the two. The report gives the readers a clear picture of SaaS CRM and its potential to dramatically impact companies in various […]
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What is Business Intelligence, and how it helps businesses to grow?
To begin, BIS (business intelligence software) can be defined as collecting data that allows businesses to make informed decisions. The information may be product-related or service-related. For example, the product information in CRM (customer resource management) includes customer demographics, purchasing habits and preferences and usage models. In fact, most of these systems today are built […]
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